Terms and Conditions

Multi-Coached Pty Ltd Services Terms and Conditions

  1. Introduction

Welcome to Multi-Coached Pty Ltd. These Terms and Conditions (“Terms”) govern your use of our occupational therapy services in Australia. By using our services, you agree to comply with these Terms. If you do not agree, please do not use our services.

  1. Services

Multi-Coached Pty Ltd provides professional occupational therapy services including but not limited to assessments, treatments, and follow-up consultations.

  1. Appointments
  • Payment: Payment is required upon completion of each appointment. Accepted payment methods include credit card, debit card, and bank transfers.
  • Reports and Resources: Payment for reports and resources is required upfront. Reports and resources will be sent within 14 days after payment has cleared.
  • Cancellation Policy: Cancellations must be made at least 24 hours prior to the scheduled appointment. Failure to do so will result in the full appointment fee being charged.
  1. Fees and Payments
  • Appointment Fees: Payment is due immediately after the appointment.
  • Reports and Resources Fees: Payment must be made in advance before any reports or resources are provided.
  • Late Payments: If payment is not received within the specified period, a late fee may be applied.
  1. Cancellation and Rescheduling
  • Notice: To avoid being charged for the full appointment fee, cancellations must be made at least 24 hours in advance.
  • Failure to Cancel: If you fail to cancel within this timeframe or do not attend the scheduled appointment, you will be charged the full fee.
  1. Refunds
  • No Refunds: Payments for completed appointments, reports, and resources are non-refundable.
  1. Confidentiality

We are committed to maintaining the confidentiality of your personal and medical information. All client information is kept secure and only shared with authorized personnel as necessary, in compliance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

  1. Marketing Communications

By agreeing to these Terms, you consent to receive marketing communications from Multi-Coached Pty Ltd. You can opt out of these communications at any time by following the unsubscribe instructions provided in the communications or by contacting us directly.

  1. Limitation of Liability
  • No Guarantees: While we strive to provide the best possible care, we cannot guarantee specific outcomes.
  • Indemnity: You agree to indemnify and hold harmless Multi-Coached Pty Ltd, its directors, employees, and contractors from any claims, damages, liabilities, or costs arising from your use of our services.
  1. Governing Law

These Terms are governed by the laws of Australia. Any disputes arising from these Terms or your use of our services will be resolved in the courts of Australia.

  1. Amendments

Multi-Coached Pty Ltd reserves the right to amend these Terms at any time. The latest version will always be available on our website.

  1. Contact Information

For any queries or concerns regarding these Terms, please contact us at:

Multi-Coached Pty Ltd
Walliston, WA 6076
admin@multicoached.net

By using Multi-Coached Pty Ltd’s services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.